Last updated: 07 Aug 2026
Cancellations made at least 7 days before the check-in date are eligible for a full refund of the amount paid, minus any payment gateway charges.
Cancellations made between 3 and 6 days before check-in are eligible for a 50% refund of the amount paid.
Cancellations made within 48 hours of check-in, or no-shows, are not eligible for any refund.
Guests may request to reschedule their booking (subject to availability) up to 3 days before check-in, at no additional cost.
To cancel or reschedule a booking, please contact us via phone, WhatsApp, or email with your Booking ID, or use the Check Booking page to view your booking status and contact details.
Note: In case of natural calamities, government restrictions, or other force majeure events, special exceptions to this policy will be considered.